Refund Policy

Overview

At Apexscanpro, we want you to be completely satisfied with your subscription. This policy explains when and how you can request a refund for payments made on our platform.

Subscription Refunds

We offer a 7-day money-back guarantee on all new Pro and Ultra subscriptions. If you are not satisfied for any reason, contact us within 7 days of your initial purchase and we will issue a full refund — no questions asked.

• Refund requests must be submitted within 7 days of the original purchase date.
• Refunds apply to the first billing period only. Renewals are not eligible.
• The $0.50 transaction tax is non-refundable as it is collected on behalf of the payment processor.
• Partial-month refunds are not issued for mid-cycle cancellations.

Cancellations

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle, and you retain access to paid features until that date. No future charges will be made after cancellation.

Non-Refundable Items

• Subscription renewals after the 7-day window.
• The $0.50 flat transaction tax applied at checkout.
• Accounts found to be in violation of our Terms of Service.

How to Request a Refund

To request a refund, email us at support@apexscanpro.com with the subject line "Refund Request" and include:

• The email address associated with your account.
• Your order or checkout ID (found in your confirmation email).
• A brief reason for the refund request (optional but appreciated).

Approved refunds are processed within 5–10 business days back to your original payment method.

Contact Us

If you have any questions about this policy, please reach out at support@apexscanpro.com.